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Mobility Solutions | Auckland | Te Toka Tumai | Te Whatu Ora
Public Service, Community, Hospital-based support service
Today
8:00 AM to 4:00 PM.
Description
Formerly Auckland DHB Mobility Solutions
Our Service
Mobility Solutions is a wheelchair and seating assessment service based at Kahui Marino, Te Whatu Ora's Pt Chevalier Clinical Centre in Pt Chevalier, Auckland. We hold clinics on site and we also visit people in their own homes, schools and work places.
Mobility Solutions provides a service to people of all ages whose mobility and seating requirements are long term, complex and require individualised components. We cover the greater Auckland region and do not work with ACC claimants.
If you have any questions about whether we are the right service to work with you, please contact us or review our Indicators for Wheeled Mobility and Postural Management Level 2 Credential download sheet.
There are other services that can meet the needs of clients with less complex requirements; these include:
- Community Occupational Therapists or Physiotherapists in each District Health Board
- School Therapists
- Hospital Therapists
- Child Development Team Therapists
- Group Special Education Therapists
- Therapists who work in other facilities such as rest homes or private hospitals.
We do not hold any equipment or budget for equipment. Following your initial assessment we make funding applications to the fund holder Accessable on your behalf. This application is based around the Ministry of Health funding criteria. We then coordinate trial or fabrication of the equipment we have recommended and work with you to come to a solution that will best meet your mobility and wheelchair seating needs.
For more information about our assessment and intervention process, see the Our Process or Frequently Asked Questions download sheets.
For more information about Accessable or the Ministry of Health funding criteria, see the Accessable website www.accessable.co.nz
Repairs and Maintenance
Please note that we are not a repair service. For any maintenance or repair issues contact Accessable on 0508 001 002 or
The Team
We are a team made up of wheelchair and seating therapists who are either occupational therapists or physiotherapists. We also have a therapy assistant, wheelchair technician and other support staff to help us in the day-to-day running of our service. The clinical team are supported by a practice supervisor, an educator and a service lead.
We would love to hear from enthusiastic NZ registered physiotherapists or occupational therapists who are interested in joining our team. Please contact our service lead to discuss any possible opportunities.
Referral Expectations
Make a Referral
If you would like to make a referral, we ask that you please complete an e-referral on the Regional Clinical Portal.
If for any reason you are unable to access this, please call the service on 0800 631 1234.
To support the referral process, please provide details of the clients’ current wheelchair and seating needs.
Update a Referral
Mobility Solutions currently has a waiting list. If your needs change whilst waiting, it is important that you advise us of this as soon as possible.
To update an existing referral you can:
- Email us the new or changed information
- Call us on 0800 631 1234.
Fees and Charges Description
New Zealand citizens and residents do not pay for services - providing that they meet the set criteria. Non-residents may be required to pay for their healthcare.
Hours
8:00 AM to 4:00 PM.
| Mon – Fri | 8:00 AM – 4:00 PM |
|---|
When you are working with a therapist they will make appointment times with you. These are likely to be a mix of home, work, school and clinic based appointments. You can also email mobility@adhb.govt.nz
Services
We contact adults for a review of their wheelchair and seating needs every two years and children every year. If you think that you might be overdue for a review or need a review before your scheduled date, please let us know. If needs are identified when we contact you, you will be invited to a Review Clinic at Pt Chevalier. The purpose of Review Clinic is to do the following: Make any necessary repairs, adjustments or alterations to your existing equipment to allow it to meet your needs better Complete requests to Accessable if your repair needs are significant Order “like for like” replacement seating if indicated (this cannot be done for wheelchairs, customised seating or parts) Complete a referral with you if we identify that your needs have altered significantly
We contact adults for a review of their wheelchair and seating needs every two years and children every year. If you think that you might be overdue for a review or need a review before your scheduled date, please let us know. If needs are identified when we contact you, you will be invited to a Review Clinic at Pt Chevalier. The purpose of Review Clinic is to do the following: Make any necessary repairs, adjustments or alterations to your existing equipment to allow it to meet your needs better Complete requests to Accessable if your repair needs are significant Order “like for like” replacement seating if indicated (this cannot be done for wheelchairs, customised seating or parts) Complete a referral with you if we identify that your needs have altered significantly
We contact adults for a review of their wheelchair and seating needs every two years and children every year. If you think that you might be overdue for a review or need a review before your scheduled date, please let us know.
If needs are identified when we contact you, you will be invited to a Review Clinic at Pt Chevalier. The purpose of Review Clinic is to do the following:
- Make any necessary repairs, adjustments or alterations to your existing equipment to allow it to meet your needs better
- Complete requests to Accessable if your repair needs are significant
- Order “like for like” replacement seating if indicated (this cannot be done for wheelchairs, customised seating or parts)
- Complete a referral with you if we identify that your needs have altered significantly
Document Downloads
-
Frequently Asked Questions.pdf.pdf
(PDF, 336.7 KB)
An information sheet with a number of questions and answers that may be of interest to you.
-
Indicators for Wheeled Mobility and Postural Management Level 2.pdf.pdf
(PDF, 349.2 KB)
Provides clinical indicators to assist with identifying clients who may require referral to a Level 2 accredited service/assessor.
-
Indicators for Wheeled Mobility and Postural Management Level 1.pdf.pdf
(PDF, 869.9 KB)
Outlines clinical indicators to assist with establishing if client requires input from a Level 1 Assessor or requires to be referred on to a Level 2 service/assessor.
- Mobility Solutions Brochure.pdf.pdf (PDF, 478.7 KB)
- Mobility Solutions Referral Form.pdf.pdf (PDF, 1 MB)
-
Our Process.pdf.pdf
(PDF, 132.4 KB)
A one page information sheet outlining our process step by step
-
Review Clinic Brochure.pdf.pdf
(PDF, 528.6 KB)
A two page brochure about our review clinic.
Refreshments
Tea and coffee is available, if you require special cups, please bring these with you. Some appointments may be quite long - your therapist will let you know in advance and may suggest you bring along a snack. Accessible bathrooms are available.
Travel Directions
Public Transport
We are located approximately 1km from the Mt Albert train station. We are also located near the Pt Chevalier shops which is a stop for many buses. Please be aware that if you are coming to site via public transport or if you live locally, there is poor pedestrian access to Pt Chevalier Clinical Centre. Access is via a long shared driveway without a footpath. Please be aware of traffic. We are happy to meet you at the top of the driveway and walk to the building with you if you give us a call.
Parking
Kahui Marino, Pt Chevalier Clinical Centre has a number of disabled parking spaces near our entrance. If you require assistance getting out of your vehicle or unloading it please let us know.
Contact Details
54 Carrington Road, Pt Chevalier, Auckland
Central Auckland
8:00 AM to 4:00 PM.
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Phone
0800 631 1234
Email
Website
www.healthpoint.co.nz/public/allied-health/mobility-solutions-auckland-te-toka-tumai/
54 Carrington Road
Point Chevalier
Auckland 1025
Based at Kāhui Mārino
Street Address
54 Carrington Road
Point Chevalier
Auckland 1025
Based at Kāhui Mārino
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This page was last updated at 11:44AM on November 1, 2023. This information is reviewed and edited by Mobility Solutions | Auckland | Te Toka Tumai | Te Whatu Ora.